Terms of service

Terms & Conditions

Who we are and how to contact us

https://merchandise.ineosgrenadier.com (the “Site”) is operated by ORB X INTERNATIONAL LTD of The Orion Building, 1 Broomloan Place, Ibrox Business Park, Glasgow, G51 2JR and we are authorised to sell INEOS-branded products.

INEOS Automotive Limited is registered in England under company number 11201576. Their registered office is Hawkslease, Chapel Lane, Lyndhurst, Hampshire SO43 7FG. Their main trading address is 15-19 Britten St, Chelsea, London SW3 3TX. “INEOS”, “Grenadier” and “Projekt Grenadier” and their associated brands and logos are trade marks of INEOS Automotive Limited, INEOS Capital Limited and/or INEOS Industries Holdings Limited. You are not permitted to use them without approval from INEOS Automotive Limited.

To contact us in respect of these terms of sale or any product we offer for sale, please email ineos@orbgrouplondon.zendesk.com or call us on +44 (0)203 411 8536.

All personal data you provide to us in relation to the purchase of products will be processed by us in accordance with our privacy policy.

If you opt in to receive communications from INEOS Automotive Limited then we shall notify INEOS Automotive accordingly, and INEOS Automotive Limited will process your personal data in accordance with their privacy policy.

Our privacy policy is here and INEOS Automotive Limited’s privacy policy is here.

Our Terms of Use apply to use of the Site.

Purchasing products

If you wish to buy any products on the Site, you warrant and represent that you are at least 18 years old and legally able to enter into a contract.

You must create an account to purchase products and all information you provide to us when you create your account must be accurate and complete. You are responsible for all activities that occur under your account (except where fraud has occurred), so please take precautions to protect your account details and contact us immediately at ineos@orbgrouplondon.zendesk.com or change your password if you believe there has been any unauthorised use of your account.


We try to display the colours of our products accurately on the Site. However, the actual colours you see will depend on your device and we cannot guarantee that your device's display of any colour will accurately reflect the colour of the product on delivery.

All products are subject to availability. We will notify you as soon as possible if a product that you have ordered is out of stock, and if you have paid for that product, we shall promptly refund you.

Packaging may vary from that shown on the Site.

Price, Payment and Delivery

You must make sure that all information you provide, including your email and delivery address, is accurate.

Your order constitutes an offer to purchase products from us, and does not form a binding contract until accepted by us. On receipt of your order, we will send you an order acknowledgement email to the email address provided by you in the order process. This order acknowledgement email will contain your order number and details of the products ordered. This email is an acknowledgement of receipt of your order. It is not an acceptance by us of any offer to purchase products.

An offer made by you to purchase a product shall be accepted by us only when we dispatch that product to you and send you an order dispatch email that includes details of the product. We reserve the right to refuse any offers in an order before acceptance. If a product is not available we will include details of the unavailable product in the order dispatch email.

The prices payable for products and the costs of delivery are set out on the Site. We accept most major credit or debit cards. We reserve the right to change the prices and costs of delivery at any time.

We will use all reasonable endeavours to deliver in accordance with the delivery timescale you select, but we do not promise that your products will always arrive within the timescale.

Products for delivery overseas may be subject to additional charges such as import duties and taxes, which are levied once the products reach the specified destination. We have no control over these charges and cannot predict what they may be. You are responsible for such charges and so we recommend that you contact the local customs office for further information as to the amount of such charges (if any). Please also note that products for delivery overseas may be opened and inspected by customs authorities.

Cancellation and Returns

You may cancel your contract with us for the products you order at any time up to 14 days from the date you receive the products. If you do cancel your contract, you must take reasonable care of the products whilst they are in your possession.

You can notify us that you wish to cancel your contract for the products by email to ineos@orbgrouplondon.zendesk.com within 14 days of the notice to cancel, you must send the products back to us. We strongly recommend that you send your products back to us via a recorded post service and obtain a certificate of posting. You must pay the cost of returning the product to us. We will not refund you if we do not receive the returned products. Please also make sure you package the products appropriately to avoid damage.

We will refund any sums paid for the products returned and, if you return the whole order we will refund the delivery costs you paid up to the price of standard delivery.

If you do not return all of the products that you have cancelled, or you do not pay the costs of returning them to us, or the products are damaged on receipt, we shall be entitled to deduct from the amount to be refunded the direct costs of recovering the products or to reflect the loss in value of the products.

The provisions of this section do not affect your statutory rights. If the product is not what you ordered or is damaged or defective, please let us know as soon as possible and we will either (a) replace any products that are damaged or defective; or (b) refund to you the amount paid by you for the products in question. We will comply with our legal obligations in relation to damaged or defective products.

Cancellation by us

We reserve the right to cancel the contract between us if (a) we have insufficient stock to deliver the products you have ordered; (b) we do not deliver to your area; or (c) one or more of the products you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will refund to you all sums paid by you within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


Nothing in these Terms of Purchase is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you which cannot be excluded by English law. In particular, we acknowledge that under the Consumer Rights Act 2015 the products must be as described, fit for purpose and of satisfactory quality.

We shall have no liability to pay any money to you by way of compensation or damages for any reason whatsoever in excess of the amount paid by you for the products in question including any delivery charges.

Last Updated: September 2022